Public sector programs are commonly criticised for having poor outcomes. One reason may be that such programs have multiple key stakeholders each with differing opinions regarding what would represent a successful outcome. This paper presents a framework to assist project managers to develop a broad-based success criteria review in consultation with key stakeholders and to manage perceptions of program success throughout the implementation period.
Peter Slay is studying a PhD in Project Management at the School of Engineering and Information Technology, UNSW Canberra. He holds an M.Sc (Research) 2003 (with 2 associated publications), Grad Dip (Business Admin) 1996 and B.Sc (Civil Engineering) 1975. He has approximately 38 years of professional experience working for Consultants and Government Agencies in a broad range of Civil Engineering disciplines in four continents with the last 20 years specializing increasing in project management roles.
